Responsible Gaming

Online gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can make a player win. Previous results do not influence future results, and a losing run does not mean that a win is due. Treat every wager as entertainment and make decisions before you start playing, rather than while you are affected by excitement, frustration or pressure.

Set a personal budget for gambling and regard it as an entertainment expense. Your gambling budget should be separate from money needed for rent, mortgage payments, bills, food, education, savings, debt repayments or other essential costs. Never use borrowed money, credit intended for necessities or money belonging to someone else to gamble.

• Decide how much money and time you can spend before starting a session.
• Keep gambling within your entertainment budget, regardless of whether you win or lose.
• Take regular breaks and avoid playing for longer than planned.
• Do not chase losses by increasing your stakes or continuing after your limit has been reached.
• Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to escape personal problems.
• Remember that a win is not income and gambling should not be treated as employment.
• Keep gambling activities private from children and do not allow other people to use your account.

It can help to keep a simple record of your deposits, wagers, wins, losses and time spent playing. Reviewing your activity may make your gambling patterns easier to understand. If the figures or amount of time concern you, take a break and consider using available account controls or seeking independent support.

Casinoly Casino may provide account features designed to help players manage their gambling. Depending on the service and your account, these may include deposit limits, wagering or spend controls, session reminders, time-outs, cooling-off periods and account closure or self-exclusion options. Availability and operation can vary, so review the relevant account settings and current terms before using a control.

Using account limits

A limit is most useful when it is set before you begin playing. Choose an amount and period that fit your circumstances, and do not increase the limit simply because you have lost money or want to continue a session. Some changes may not take effect immediately or may be subject to a waiting period. Until a limit is active, continue to follow your existing budget and avoid depositing or playing beyond what you can afford.

Taking a break

A time-out or cooling-off period can provide space to step away from gambling. Use a break if you feel distracted, frustrated or unable to follow your plan. During a break, remove gambling applications or shortcuts, avoid gambling-related advertising where possible, and fill your time with activities that support your wellbeing. Ask a trusted person to help you maintain the break if that would make it easier.

Self-exclusion and account closure

If you do not want to gamble, self-exclusion or account closure may be appropriate. A self-exclusion request is intended to prevent access for the selected period or under the selected arrangement. Read the instructions carefully and consider excluding yourself from other gambling services as well. Account closure alone may not address gambling harm if other accounts remain available, so seek independent support and consider wider exclusion options where relevant.

1. Set a limit or choose a break before gambling becomes difficult to manage.
2. Contact the available support channel through your account or the website if you need help using a control.
3. Do not create another account or use another person’s account to avoid a restriction.
4. Tell someone you trust about your decision and ask them to support your plan.
5. Review your position after the break and seek professional assistance if concerns continue.